Which tasks were implemented

• Ensuring the operational operation and continuous further development of MS Dynamics as a CRM system through monitoring, analysis and close coordination with global IT
• Optimizing and expanding the database through comprehensive data management, quality controls and targeted data cleansing
• Carrying out data imports, exports and transformations within and outside the system to ensure consistent and structured data
• Recording, analysis and visualization of central business processes to identify optimization potential and to further develop the system
• Modeling customer-related communication and sales processes, taking into account system and company standards
• Creating and managing user stories and test cases in Azure DevOps for the structured development and implementation of new features
• Working closely with global IT to implement, test and create local user documentation to ensure optimal usage

Which technologies were used

• MS Dynamics 365 CRM
• Data management & transformation techniques
• Azure DevOps
• Agile methods (SCRUM)