Which tasks were implemented

• Acceptance of support tickets, problem solving by phone, email and on site
• Configuration and management of smartphones and tablets via MDM solutions
• Administration of user accounts and access rights in various IT systems
• Technical assistance with hardware and software problems and installation of applications
• On-site support for technical tasks and problems throughout the company
• Installation, configuration and commissioning of new computers and required software
• Recording, documentation and management of hardware components and IT equipment
• Maintenance, troubleshooting and configuration of printers and multifunctional devices

Which technologies were used

• Jira
• Microsoft Intune
• Microsoft Active Directory (AD)
• Microsoft Office 365
• TeamViewer
• Microsoft Teams
• Microsoft Internet Information Services 7.5 (IIS)
• Mirosoft Windows Server 2019
• Microsoft Windows 10
• Microsoft Windows 11
• ITIL