Which tasks were implemented

• Processing and solving service requests and incidents with ITSM compliant tools
• Authorization of users for password or Bitlocker changes
• Ticket processing with the USU Valuemation ticket system
• Error analysis and troubleshooting in service level 1
• Accepting and classifying user requests by telephone (hotline) or ServiceDesk mail inbox
• Editing and adjusting user authorizations
• Checking and creating asset assignments and orders
• Creating orders for leasing partners
• Documenting the work carried out

Which technologies were used

• MS Windows 10
• MS Office 365
• MS Teams
• MS Endpoint Configuration Manager 2019 (ECM)
• USU Valuemation