Which tasks were implemented

• Development of installation guidelines and user manuals for the team
• Transfer of technical know-how to the IT staff
• Management and administration of end devices in the MDM system (JAMF Pro)
• Technical support in the event of system failures
• Implementation of warranty processing
• Checking and managing software updates
• Updating and maintaining the inventory database

Which technologies were used

• MS Exchange ActiveSync
• iOS14
• iOS15
• iOS16
• Apple Business Manager
• ITITLv3
• JAMF Pro
• Microsoft M365
• Microsoft Exchange
• Apple iPad