1st / 2nd Level Support

Industrie

01 Feb 2022

in Process

Accept, prioritize and create tickets to efficiently organize and process incoming requests and issues
Processing and updating tickets to ensure continuous updating and accurate documentation of the processing status
Coordinating on-site services to ensure timely and effective technical support directly at the customer’s premises
Setting up and dismantling systems to enable a flexible and needs-based IT infrastructure for various deployment scenarios
(Remote) installation of software to quickly and efficiently equip systems with the required software without having to be physically on site
Remote support for processing malfunctions enabled quick diagnosis and problem solving from a distance
Documenting the work carried out ensured that all processes were traceable and available for future reference
Monitoring the backup solution to ensure that important data is regularly backed up and can be restored in the event of data loss
Replacing the backup tapes to ensure the integrity and up-to-dateness of the backed-up data
Making adjustments to the Active Directory, particularly to user account properties, to ensure up-to-date and correct user management
Resetting passwords to help users with access problems quickly and effectively
Solving software problems, especially with industry software, ensured that specialized applications could be used efficiently and without disruption