The service desk is the key point of contact between your employees and IT. This is where employees can be de-escalated and employee satisfaction can be increased. The Service Desk classifies requests from employees, completes them, forwards them to the appropriate departments and, if necessary, rectifies initial faults. This can relieve your 2nd / 3rd level, help employees faster, minimize queries and restore your employees’ ability to work more quickly. With your support, we adapt the service desk so that it is perfectly tailored to your requirements.
Service Desk
