The objectives of this service are the provision, cancellation and maintenance of resources (e.g. computing, network, storage, database) and services (e.g. identity & access management, analytics, data integration, application development) in cloud infrastructures. This also includes active monitoring, installation of updates, troubleshooting and the development of new solutions in collaboration with you. Naturally, we place a special focus on IT security in order to implement your company’s requirements.
What is cloud platform management?
Cloud platform management refers to the comprehensive management and control of cloud infrastructures and services that companies use to operate their applications and data in the cloud. This encompasses a wide range of tasks and responsibilities.
The main tasks initially include the provision and configuration of resources such as virtual machines, databases, networks and other services on the cloud platform. This involves setting up and adapting the infrastructure according to the needs of the applications.
Another key aspect is the continuous monitoring and optimisation of system performance. This includes monitoring resource utilisation, availability and performance in order to identify bottlenecks at an early stage and improve performance.
Security plays a crucial role in cloud platform management. It includes the implementation of security policies, access controls and encryption mechanisms to protect data and applications from threats. At the same time, compliance requirements must be met.
Scaling resources according to demand is another important aspect. Cloud platform management makes it possible to scale resources elastically to cope with peak loads or reduce resources when utilisation is lower, which can save costs.
The planning and implementation of backup strategies and the provision of recovery procedures are also key. These measures serve to prevent data loss and ensure the availability of applications in the event of failures or disasters.
Effective cost management is also part of cloud platform management. It includes monitoring and controlling cloud usage costs, identifying potential savings and optimising resource allocation.
In addition, management aims to facilitate the integration of cloud services with existing systems and automate recurring processes. This improves the efficiency, consistency and flexibility of a company’s IT infrastructure.
Overall, cloud platform management is crucial for companies that want to fully utilise the benefits of cloud usage. It ensures effective and secure use of cloud platforms, optimises operating costs and supports digital transformation and scalability.
Advantages and benefits
Working with us for cloud platform management gives you the following benefits.
Expertise and experience
We are specialised and have extensive experience in cloud platform management. We bring expert knowledge that may go beyond what an internal team could build.
Cost savings
By working with us, you can save on the costs of training and upskilling internal staff required for cloud management. In addition, efficient resource utilisation and scaling can help to optimise costs.
Focus on core competences
You can concentrate on your core competences while we take over cloud platform management. This can increase productivity and improve the ability to innovate.
Improved scalability and flexibility
We offer flexible contract terms and scalable services that allow you to quickly adapt your infrastructure to changing business requirements.
Security and compliance
We have implemented advanced security measures and are familiar with the latest compliance requirements. This can help to minimise security risks and comply with legal requirements.
24/7 monitoring and support
We offer round-the-clock monitoring and support, which improves availability and responsiveness in the event of problems.
Innovation advantage
We bring innovations and new technologies into the company faster because we have a broad network of partners and resources.
Risk reduction
By working with us, you can reduce the risk of errors and failures that could lead to data loss or business interruption.
Process and approach
Below we outline a possible process for establishing cloud platform management
Needs analysis and objective setting
- Clarification of the requirements and objectives for cloud platform management
- Definition of the expected services and results to be provided
Contractual and legal aspects
- Together we define the service level agreements (SLAs) that regulate the quality and availability of the services
- Together we define the key performance indicators (KPIs) for measuring service quality
- Determine the responsibilities of both parties
- Regulation of escalation procedures and contractual penalties in the event of non-fulfilment
- Ensure that the contract guarantees compliance with regulatory requirements and company guidelines
Transition planning and implementation
- We develop a detailed transition plan that describes the migration of the current cloud infrastructure and services to our service provider
- Definition of timeframes, milestones and responsibilities during the transition process
Training and knowledge transfer
- Ensure that the internal team has the necessary knowledge and skills to communicate and collaborate with us effectively
- If necessary, train the internal team on new processes and tools
Communication and change management
- Communicate to all affected stakeholders about the upcoming changes and their impact
- Implementation of a change management plan to prepare employees for the changes and minimise resistance
Continuous monitoring and evaluation
- Establish a monitoring process to continuously monitor performance
- Regular evaluation of the services provided and results compared to the agreed SLAs and targets