As part of application management, we take care of the introduction, installation, configuration, updating and, if necessary, uninstallation of the application - in short, the entire lifecycle. If required, we also offer suitable solutions for monitoring the application and customised helpdesk services for the application. We also work with you to identify and, if possible, rectify any weaknesses in the application. In this way, we offer you and your customers continuous improvement of the application and the user experience.
What is application management?
Application management encompasses all processes and activities that are necessary to manage applications (software) throughout their entire life cycle. This includes planning, development, provision, operation, maintenance and finally the decommissioning of the application. Important aspects of application management are:
- Requirements Management
Definition and management of software requirements. - Application Development
Design, programming, and testing of the application. - Release Management
Planning and execution of software releases. - Deployment
Installation and configuration of the application in the production environment. - Monitoring and Maintenance
Ensuring smooth operation, troubleshooting, and regular updates. - Performance Management
Monitoring and optimization of application performance. - Security Management
Protection of the application and data from threats. - Support and User Assistance
Providing help and support to end-users.
The aim of application management is to ensure the performance and availability of applications, optimise costs and maximise the benefits for the company.
Advantages and benefits
By working with us on application management, you will benefit from the following advantages:
Cost efficiency
Outsourcing allows you to reduce your costs as we leverage economies of scale and specialised resources. This reduces the need for internal investment in expensive infrastructure and personnel.
Focus on core competences
You can concentrate on your core competences and spend fewer resources on application management.
Access to expertise
We have specialised knowledge and experience in the field of application management. This improves the quality and efficiency of application management.
Scalability
We offer flexible solutions that enable you to scale your IT resources as required without having to make long-term investments.
Faster implementation of new technologies
We have access to the latest technologies and can often implement them faster than internal IT departments.
Continuous support
We usually provide round-the-clock support, which increases the availability and reliability of applications.
Risk minimisation
By outsourcing certain tasks, some of the risk associated with the management of applications can be transferred to us. This includes risks in the areas of security, compliance and business interruptions.
Improved service quality
We work with clearly defined Service Level Agreements (SLAs) that ensure the quality and availability of services.
Innovation and further development
By working with us, you can benefit from innovative approaches and continuous development, which increases your competitiveness.
Process and procedure
Below we outline a possible process for the establishment of application management
Needs analysis and target definition
- We clarify the reasons and objectives for outsourcing
- Together we determine the specific requirements and the scope of the services to be outsourced
Contract design
- Together we define the service level agreements (SLAs) that regulate the quality and availability of the services
- Together we define the key performance indicators (KPIs) for measuring service quality
- Determine the responsibilities of both parties
- Regulation of escalation procedures and contractual penalties in the event of non-fulfilment
Planning the transition
- Create a detailed transition plan that includes all necessary steps and milestones
- Defining the timelines for the handover and integration of the applications
- Ensuring clear communication between you and us
Data and information transfer
- Collecting and documenting all relevant information about the existing applications
- Ensuring complete and secure transfer of data and documentation to us as a service provider
- Setting up secure communication and data transfer channels
Integration and training
- Working with the service provider to integrate the outsourced services into the existing IT infrastructure
- Training the internal team and end users on new processes and tools, if required
- Providing access to systems and resources required by the service provider
Monitoring and quality assurance
- Establishment of a continuous monitoring and reporting process to review service quality
- Regular review of SLA and KPI results
- Conduct regular meetings and reviews to monitor progress and discuss issues
Continuous improvement and customisation
- Ongoing assessment of service quality and identification of potential for improvement
- Adaptation of processes and agreements as required
- Ensuring flexible and scalable collaboration to respond to changes in the business environment
Risk management
- Identifying potential risks associated with outsourcing and developing risk mitigation measures
- Ensuring compliance with security and data protection requirements
- Creation of a contingency plan in the event of service interruptions or other unforeseen events