We are looking for a committed and service-orientated person for our User Help Desk. Ideally, you will have some experience in technical consulting in a call centre or similar position. You should have good knowledge of Microsoft Windows and Office as well as basic knowledge of Windows Server. Experience with network drives, printers and video conferencing solutions such as MS Teams, Zoom or Cisco WebEx is desirable. Knowledge of using a ticket system would be ideal. Very good German language skills (at least C1) are required for this position.
These tasks await you with us
- User support by phone and e-mail
- Problem analysis and resolution
- Remote user support
- Supporting users with general questions about the system (Windows, Office, application software)
What you bring with you
- Initial experience in the user help desk or in technical consulting in the call centre
- Good knowledge of Microsoft Windows and Office
- Possibly initial experience in the area of Windows Server
- Knowledge of network drives and printers
- Expertise in the area of video conferencing solutions such as MS Teams, Zoom or Cisco WebEx
- Ideally initial experience with a ticket system
- Very good knowledge of German (at least C1)
What you can expect from us
- An open-ended employment contract in a growing company
- Long-term professional and personal development with appropriate certifications
- Working with cutting-edge technologies
- Exciting, challenging projects
- Assignment at the project location in Germany
- Any travelling expenses? We’ll pay them, of course!